Exchange Transfer Refund Policy

Body Inc. aims to provide the best and suitable programs, services and products to each customer. Such transactions are only entered upon customer’s satisfaction and agreement.

 

After products being purchased, a sale transaction is made in good faith with the customer’s payment and no refunds* or exchanges** or transfers*** are not allowed.

 

Any refunds, exchanges, or transfers applications of products or programs purchased from Body Inc are subject to Body Inc. Management’s approval, and shall only be permitted in accordance with the Exchange, Transfer & Refund Policy, as set out below.

 

PRODUCTS

A product shall only be exchanged or refunded if it is defective or it does not conform to its description in the sale contract or any terms implied in law.

 

All oral products/supplements are NOT exchangeable or refundable due to hygiene and safety reasons as Body Inc. is unable to be held liable for how the products were being stored.

 

This applies to online platforms, outlets or pop-up stores.

 

All products are to be delivered to customers immediately upon payment. We do not store products on behalf of customers.

 

SERVICES / PROGRAMS

If the program has been utilised: There is strictly no refund once the program has started.

 

If program has not been utilised: Customer(s) is able to request for a change of program before the session starts.

 

The pricing of our program varies accordingly.

 

If the program or service is unsatisfactory: If customer(s) is not satisfied with the services provided by our staff, he/she is able to request for a change of staff within the first 10 minutes of the service. Thereafter, no change is allowed.

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REFUNDS, TRANSFERS OR EXCHANGES 

 

Packages partially utilised after 5 working days:

There is strictly no refund after 5 working days. If there are supported medical documentations with doctor’s endorsement, customers may opt for exchange to products or another service or transfer the package to another customer. The used sessions in the package(s) will be calculated based on ala carte prices, and the balance of the amount in the package will be used for transfer or exchange.

 

Free of charge (FOC) sessions or values will not be taken into consideration for the above calculation.

 

Packages not consumed after 5 working days:

There is strictly no refund after 5 working days. If there are supporting medical documentations with doctor’s endorsement, customers may opt for an exchange to products or another service or transfer of the package to another customer. The full unused amount in the package(s) will be used for the approved transfer or exchange.

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APPLIES TO PRODUCTS, ALA CARTE PACKAGES AND PROGRAMS 

Application of exchange, transfer or refund with incomplete forms/documents or without original receipts will not be accepted for processing.

 

* All approved refunds will be made within 60 working days (from the day of approval) in the following mode:

• For PayNow: Refund to be made via Bank Transfer

• For PayPal: Refund to be made via PayPal

 

(8% administration fee applies for all refunds)

 

** Approved exchanges are final. Product(s) or package(s) exchanged must be of the same value. No cash refund for the difference in value will be given if the item exchanged is of a lower value.

*** Approved transfers are final. Transfer of packages to another customer or to another package must be of the same value. No cash refund for the difference in value will be given if the new package is of a lower value.